Privacy Policy

Last Updated: August 31, 2026

North Star Group (“North Star,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when using our website.

This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, contact us, submit an inquiry, request a quotation, or otherwise interact with our online services.

By using this website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you interact with our website, we may collect the following information:

Information You Provide

When you contact us, submit an inquiry, request a quotation, or communicate with our team, you may provide:

• Name
• Company name
• Email address
• Phone number
• Country or region
• Business address
• Product requirements
• Project information
• Technical requirements
• Other information you choose to provide

We only collect information that is reasonably necessary to respond to your request or provide our services.

2. How We Use Your Information

We may use the information we collect to:

• Respond to your inquiries and requests;
• Provide product information and quotations;
• Recommend suitable drilling products or solutions;
• Communicate with customers and business partners;
• Process and manage business relationships;
• Provide technical or customer support;
• Improve our products, services, and website.

We will not use your personal information for purposes that are incompatible with the purpose for which it was collected, unless permitted or required by applicable law.

3. Business and Product Inquiries

Our website is primarily intended for business-to-business communication.

If you submit an inquiry regarding HDD drill rods, mining drilling tools, water well drilling tools, API drill pipe, or other products, the information you provide may be used by our sales, technical, customer service, or related business teams to respond to your request.

We may contact you by email, telephone, WhatsApp, or other communication methods you provide.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve website functionality, analyze traffic, remember user preferences, and understand how visitors use our website.

Cookies may be used for purposes such as:

• Essential website functions;
• Website performance;
• Traffic and usage analytics;
• User preferences;
• Security;
• Marketing or other services, where applicable.

You may be able to control or disable cookies through your browser settings or our Cookie Settings tool.

Disabling certain cookies may affect some website functions.

For more information, please refer to our Cookies Policy.

5. Analytics and Third-Party Services

We may use third-party services to help us understand website traffic, improve website performance, communicate with customers, or provide embedded content.

These services may include analytics, communication, hosting, security, video, or other technology providers.

Third-party services may collect information in accordance with their own privacy policies.

Where applicable, third-party services may include services such as Google Analytics, YouTube, WhatsApp, reCAPTCHA, or other services integrated into our website.

We recommend reviewing the privacy policies of relevant third-party providers for more information about how they process information.

6. How We Share Information

We do not sell or rent your personal information to third parties.

We may share information when reasonably necessary with:

• Our employees and authorized business teams;
• Service providers supporting our website and business operations;
• Technical, hosting, security, analytics, or communication providers;
• Professional advisors where necessary;
• Government authorities or law enforcement when required by law.

Any sharing of information will be limited to what is reasonably necessary for the relevant purpose or as required by applicable law.

7. International Data Transfers

As an international manufacturing company serving customers worldwide, your information may be processed or accessed in countries other than the country in which you are located.

Where personal information is transferred internationally, we take reasonable steps to ensure that such information is handled in accordance with applicable privacy and data protection requirements.

8. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including responding to inquiries, maintaining business relationships, fulfilling legal obligations, resolving disputes, and protecting our legitimate business interests.

The retention period may vary depending on the type and purpose of the information.

9. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmission over the Internet or electronic storage system can be guaranteed to be completely secure.

Therefore, while we take reasonable measures to protect your information, we cannot guarantee absolute security.

10. Your Privacy Rights

Depending on your location and applicable laws, you may have certain rights regarding your personal information, including the right to:

• Request access to your personal information;
• Request correction of inaccurate information;
• Request deletion of certain personal information;
• Object to or restrict certain processing;
• Withdraw consent where processing is based on consent;
• Request information about how your personal information is processed.

To exercise applicable rights, please contact us using the information provided below.

We may need to verify your identity before processing certain requests.

11. Children’s Privacy

Our website is intended primarily for business and professional users and is not directed toward children.

We do not knowingly collect personal information from children through our website.

If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.

12. Third-Party Websites

Our website may contain links to third-party websites, platforms, or services.

We are not responsible for the privacy practices, content, security, or policies of third-party websites.

We encourage you to review the privacy policies of third-party websites before providing them with personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website functions, technology, or applicable laws.

When we make changes, we will update the “Last Updated” date at the top of this page.

We encourage you to review this Privacy Policy periodically.

14. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your applicable privacy rights, please contact us:

North Star Group

Email: sales@northstardrill.com
Phone:  86 +10 6785 6557